82.7 percent of the users reached assistant via EBA mobile while 17.3 percent of them used web in order to reach assistant application supported by artificial intelligence which was developed by Turkish engineers.

 

Artificial intelligence supported EBA Assistant developed by Turkish engineers in order to provide immediate answers to students and parents during the distance education process, has responded approximately 10 million messages in 6 weeks. Distance education virtual assistant which was developed in order to provide immediate answers to user questions, solve problems and provide most effective use of the system was put into use on April 13.

 

During the first week, EBA Assistant answered a total of 2 million 536 thousand and 903 questions asked by 703 thousand and 209 users from all 81 cities of the country. 3 million 486 thousand and 300 messages of 947 thousand and 456 users were answered in the second week and 6 million 101 thousand and 911 messages of 1 million 717 thousand and 150 users responded in the 3rd week.

 

On the 4th week, the single user number increased to 2 million 217 thousand and 529, number of messages rose to 7 million 913 thousand and 615; on the 5th week the single user number increased to 2 million 591 thousand and 830, number of messages rose to 9 million 415 thousand and finally on the 6th week between May 21-27, 9 million 801 thousand and 240 messages of 2 million 684 thousand and 390 users were responded.

 

When compared with the first week, there is an increase of approximately four times in the number of messages and single users in the 6th week. 82.7 percent of the users reached assistant via EBA mobile while 17.3 percent of them used web in order to reach the assistant application.

 

Artificial intelligence system which can be found in "www.eba.gov.tr" address understands questions asked as texts, gives related answer to the question and direct users to the right application. EBA Assistant immediately helps users to obtain a password, renew a password, search class programs, exam schedules, meet with teachers and repeat classes.